Our top priority is to provide our customers with the highest level of service available anywhere! The following is a small sample of the thousands of "thank you" letters we receive regularly regarding our products and services.

M.B., Scott Depot, WV
07/05/2009
"I love this website especially to research the pattern pieces I have inherited."

J.A., Henderson, NV
07/05/2009
"I love Replacements.com"

M.H., Irvine, CA
07/05/2009
"Great site-been able to locate missing pieces of discontinued patterns"

E.R., Newport, UK
07/04/2009
"Great web site."

S.S., Anderson, SC
07/03/2009
"I received my order yesterday and the entire shipment (4 boxes) came in perfect condition. I love my new dinnerware. Thanks for a wonderful job!"

K.L., Reston, VA
07/03/2009
"I would like you to know that I had superior customer service. I can't remember who assisted me on the phone. I tried to find my plate online, but the picture showed one thing and I wanted another. I almost didn't call, but it seemed odd that you would post 2 pictures of the same item. The woman called me later to say one of the pictures was incorrect and she had the plate I wanted in her hand. After she found it, I ordered other items, too. Please let her know that her customer service would bring me back as a consumer. THANKS. I received my items today."

B.G., Mountain City, TN
07/02/2009
"Sorry, the duplicate order was a mistake. Thanks for letting me know! I want only one order of 3 of the rimmed soup bowls by Mikasa (Silk Flowers). Thank you so much for alerting me about this. You have the most wonderful customer service of any company with whom I interact... the best!"

A.G., Sydney, Australia
07/02/2009
"Just wanted to let you know I received my order today in perfect condition. Thank you for your prompt delivery and service."

J.B., Fort Worth, TX
07/02/2009
"Love your site - will only purchase dishes, etc. from this site. Very pleased with the lamp I received. Quick response time as well. Like the weekly newsletter as well."

K.N., Kamiah, ID
07/02/2009
"Great site"

C.A., Lincoln, NE
07/02/2009
"Yout site is the most extensive I've found and I love it."

J.R., Irvington, NY
07/01/2009
"Love your website!"

J.B., Canfield, OH
07/01/2009
"Love your website!"

D.B., Trumball, CT
07/01/2009
"Easy to navigate website"

S.W., Zephyrhills, FL
07/01/2009
"Website easy to use"

L.M. Prescott, AZ
06/30/2009
"Love your site. Very easy to get around"

S.M., Lititz, PA
06/30/2009
"I love this site and have been using it for years!"

R.Z., Ontario, Canada
06/30/2009
"Absolutely wonderful site."

M.W., Alberta, Canada
06/29/2009
"Great site!"

R.S, Queensland, Australia
06/29/2009
"I have found some very useful information and use this site regularly. Thank you!"

C,C, Manilla, Philippines
06/29/2009
"Very helpful site for tracking patterns"

P.B., Knoxville, TN
06/28/2009
"Very informative website"

L.C., Helotes, TX
06/28/2009
"Great website!!!"

N.O., Commack, NY
06/25/2009
"Love your site"

J.H., Dixon, IL
06/24/2009
"I am so excited to have found this site!"

V.C, Dusseldorf, Germany
06/21/2009
"Super website!!!"

M.A., La Conner, WA
06/21/2009
"I am so happy to find your website! So many things I need to look up that I have inherited and need one or two more!"

R.C., Sandhill, MS
06/21/2009
"Wonderful site!! Thanks so much! May I also add that Replacements.com is my friend!! Not only for the information and availability of china, silver, and glassware, but also for Collectibles, basic information and informative articles. I have referred many to your site and have you listed under My Favorites on my computer."

B.S., International Falls, MN
06/20/2009
"Great site – I have been looking for my Royal Albert for a long time."

K.D., League City, TX
06/20/2009
"I think it's great there is a website for missing or broken pieces of Pfaltzgraff."

J.W., Elkhart, IN
06/20/2009
"Awesome web site&"

F.G., Staten Island, NY
06/19/2009
"Great site"

K.K, Everett, WA
06/19/2009
"Very good website-great info"

D.L., Marinette, WI
06/19/2009
"I am very happy my neighbor told me about your site. I am actually finding patterns (sets) of dishes my late mom had from many years ago."

A.T., Twickenham, Middlesex, England
06/19/2009
"An amazing website, so happy to have found you. Plus terrific service!!"

S.D., Lake Forest, CA
06/18/2009
"I love your website. I have used it numerous times."

C.M, Tampla, FL
06/17/2009
"Looking for more pieces to complete my set if possible. This is a great site!"

J.T., Ft. Lauderdale, FL
06/16/2009
"Great website and customer service!"

B.R., Whitesboro, TX
06/16/2009
"Best site on the net for all of us who love our tableware!"

J.R., Saint Louis, MO
06/15/2009
"This site is awesome! Thank you so much for doing this!"

More Pages of Letters From Our Customers!